Agile Help Center
American Financial Security Life Insurance Company

Help Center»Customer Service

Customer Service


For simple transactions such as a payment error where your payment information needs to be updated or if you want a refund inside the “free-look period” which is 10 days in most states, this can be done in the member portal at other payment errors where you need to process a payment, you need to call AgileHealthInsurance at (877) 353-0962 to process the payment.
Other refund requests will have to be escalated, please call (877) 353-0962 for other requests and they will be addressed on a case by case basis in accordance with each individual insurance company’s policy.

We pledge to be:

  • Responsive
  • Experts Knowledgeable in Short-Term Medical Insurance
  • Accountable
  • Transparent


Please call (877) 353-0962

ID Cards

You can print replacement ID cards from the member portal at

Creditable Coverage

If you need to prove that you had creditable coverage to a new health plan, please contact the following number to receive a certificate of creditable coverage: (877) 353-0962