Agile Help Center
National General Insurance Company

Frequently Asked Questions

What do I do about a payment error?

Please call (888) 781-0585.

How do I cancel my policy?

Please call (888) 781-0585.

How does my policy work?

Please go to our benefit page that will walk you through the various aspects that you, the member, need to understand. It is not impossible to learn but there are a few things you need to understand. Once you understand those elements, understanding your policy is much easier.

How do I verify that my doctor accepts my insurance policy?

Please go to our provider network page that will connect you with the provider search tool that will tell you if your doctor is in the network. Also, please know that a unique aspect of short-term medical is that many plans will let you go to any doctor you want; you file for reimbursement yourself. However, in those cases there is a possibility that you will be balance billed (definition: the difference between what your health insurance reimburses and what the doctor chooses to charge).

How do I get a refund?

If the policy is within the “free-look period” which is 10 days in most states, this can be done by calling (888) 781-0585. Other requests will be granted on a case by case basis in accordance with the situation. Please call (888) 781-0585.

How do I replace ID cards?

Please call (888) 781-0585.

Will I receive a tax penalty?

For those who are considering short term health for three months or longer, you may be subject to the tax penalty. The penalty is prorated based on the number of months a consumer goes without coverage that is compliant with the Affordable Care Act.

How do I change my information in the system?

Please call (888) 781-0585.

Where do I send my claim?

The back of the member ID card has an address to send the claim and a Payor ID to reference.